SHIPPING/RETURNS INFO

SHIPPING AND BILLING INFO MUST MATCH.  

If your billing and shipping info do not match you will be asked to verified by ID VERIFICATION.

 After your purchase, payments have a processing time of 1-3 business days BEFORE shipping out.

For example,if you purchase a wig Tuesday, your payment process will be completed on Friday.

 Items are shipped via UPS & USPS Service and take approximately 5-7 business days AFTER payment has been processed.

 PLEASE ENTER THE CORRECT INFO FOR YOUR ADDRESS. ex: if you live in an apartment, please enter your apartment number, double check the spelling of your address to make sure its correct.

 IF YOUR SHIPMENT IS RETURNED TO US BECAUSE OF YOUR ERROR, BE PREPARED TO PAY A RESHIPMENT FEE.

 After a sale or holiday please expect delays.

 

Production Times

  • IN-STOCK  READY SHIP WIGS  have a production time of 3-5 business days (not including weekends or holidays) of processing payment

  • Custom wig units production time is 4-6 weeks (not including weekends) after processing of payment.

  • Custom made Poni'Tails have a production time of 7-15 business days(not including weekends or holidays) of processing payment

  • Beauty Products have a production time of 2-4 business days (not including weekends or holidays) of processing payment 

 

 

CUSTOM WIG SHIPPING TIMES
ARE NOW 4-6 WEEKS*

RESTOCK FEE

Once you have made a purchase with www.Hairperfexion.com you are given 24 hours grace period just in case you change your mind last minute.If you would like to cancel your order please email us at Sales@Hairperfexion.com to cancel your order. You will be given a refund minus a 15% restocking fee. For example, you make a wig purchase of $500 and change your mind within a few hours, we will refund you $425

EXCHANGES

Our policy lasts for 3 days. If 3 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@hairperfexion.com and send your item to

2851 west 120th street.

Hawthorne California US 90250 suite #297.

  • your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • There must be no tampering with hair.
    •

    Do not wash, cut, wear hair or remove from original packaging.

    To complete your exchange, we require a receipt or proof of purchase.

    Once your exchange is received and inspected, we will send you an email to notify you that we have received your  item. We will also notify you of the approval or rejection of your exchange

    If you are approved, then your exchange will be processed, and a new item will be sent out, but you must pay for shipping.

    If rejected, items will be shipped back after payment for shipping has been processed.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

     Hairperfexion  isn’t responsible for any lost items. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service. 

    Hair PerFexion does not hold responsibility for a package that state has been delivered or listed as untraceable.