I LOVE LOVE the customer service. Every questioned answered; pictures of my unit were sent ahead of time and Lisa was readily available to answer my questions. The packaging was on the lines of Chanel in that my products were placed in tissue paper with lots of surprises inside. It felt more like a gift than a purchase. Lisa is very attentive and kind. She provides full service and is not just selling a product. She provides a service. I am definitely going to be a loyal customer going forward.